by timfurlong | May 5, 2017 | Blog
A few days ago I was listening to a talk radio program that mentioned a service being offered in Japan that allows you to “rent a friend.” At first I thought it was a joke but as they continued to talk about it I found out that not only is this for real, but these...
by timfurlong | Apr 21, 2017 | Blog
In a day where every service oriented company is touting they that are “Customer Centric” or “All About the Customer” the incident with United Airlines a few weeks ago proves that many organizations still have a long way to go when it come to providing good customer...
by timfurlong | Apr 13, 2017 | Blog
This past week I was fortunate enough to conduct a sales training with an Ultra-High performing team. As I’ve mentioned many times before most of the Quarter Turns I’ve shared over the years are a direct result of these interactions with such talented and motivated...
by timfurlong | Mar 30, 2017 | Blog
My first coach used to state in no uncertain terms that if you wait until January to plan for the coming year, than you will not get started until April. My question this week is has this happened to you. If you haven’t noticed the first Quarter of 2017 is come to an...
by timfurlong | Mar 16, 2017 | Blog
It seems lately that everywhere I go someone at the leadership level is complaining about a Millennial that is working for them or one that they have recently interviewed. The complaints are nothing new and sound like this: -These kids don’t want to work! -They...
by timfurlong | Mar 2, 2017 | Blog
On my morning run recently I passed another runner that seemed to be wearing a combat vest, which struck me as rather odd. Upon further observation I realized that this wasn’t one of our esteemed armed forces veterans but simply a guy running with a weight vest....
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