Blog

In a day where every service oriented company is touting they that are “Customer Centric” or “All About the Customer” the incident with United Airlines a few weeks ago proves that many organizations still have a long way to go when it come to providing good customer...

This past week I was fortunate enough to conduct a sales training with an Ultra-High performing team. As I’ve mentioned many times before most of the Quarter Turns I’ve shared over the years are a direct result of these interactions with such talented and motivated...

My first coach used to state in no uncertain terms that if you wait until January to plan for the coming year, than you will not get started until April. My question this week is has this happened to you. If you haven’t noticed the first Quarter of 2017 is come to an...

It seems lately that everywhere I go someone at the leadership level is complaining about a Millennial that is working for them or one that they have recently interviewed. The complaints are nothing new and sound like this:   -These kids don’t want to work! -They...

On my morning run recently I passed another runner that seemed to be wearing a combat vest, which struck me as rather odd. Upon further observation I realized that this wasn’t one of our esteemed armed forces veterans but simply a guy running with a weight vest....

Recently I was able to take a long weekend in Florida- which is a must during the winter if you happen to live in my home state of Michigan. As I was relaxing and unplugging from the matrix in my chair on the beach I noticed a young man setting up some cones in the...

There once was a CEO that used to gaze out the window and count all the cars that had actually left the office before he did. He then used this as a measuring stick for the overall amount of work these individuals were producing and their level of dedication to the...

Recently I was on a call and the tables were turned on me- Instead of doing the coaching, I was the one being coached. -Which by the way is always a valuable exercise if you ever want to improve your skills. When was the last time you switched roles with someone on...

My family and I have decided to spend the New Year’s Holiday in one of our favorite places this year- Maui. Yet our trip almost never got of off the ground this past week as our plane stopped abruptly after leaving the gate. Our pilot got on the loudspeaker and told...

It’s that time of year- bells are ringing, children singing and all is merry and bright. Everyone except for you that is, because between your work, family, friends and year-end events you are completely stressed out. Simply surviving the holidays is no way to...