The One Thing Needed for Greatness


  I called my son up at college the other day to find out how things were going and of course at first I got the usual “uh ok I guess?” After I asked a few more questions he went into a rant about how frustrated he was that he hadn’t met any great friends…read more.

Lessons From McGregor-Mayweather


    Call it whatever you want- Sports Spectacle, Sports Sham, Marketing Genius, or Marketing Hype- last month’s McGregor- Mayweather fight was quite an event and almost impossible to ignore. Much to our surprise, the UFC fighter put up a good fight against arguably the best pound for pound fighter ever to don a set…read more.

Treat Your Team Like Your Best Customer?


  I’ve been coaching a talented young sales-person that completely understands how to build and maintain a strong relationship with his customers and clients. His passion and energy for problem solving and creating win-win scenarios for those he serves will allow him to be a successful top producer for many years to come.   On…read more.

You Gotta Make Some Mistakes


    Recently my wife and I took our oldest son to his College orientation. I have to tell you the production put on by this University was absolutely spectacular and nothing like my college orientation almost 30 years ago.   After a brief welcome presentation for the families, our sons and daughters were whisked…read more.

5 Tips to Stay Focused Over the Summer


  Summer is officially here and with it comes drastically altered schedules, parties, barbecues, events and hopefully a vacation. It’s easy to understand why we all have a much harder time being focused on our work, when there is just so much happening outside the workplace. To allow you to actually enjoy your summer without…read more.

Oh the Places You’ll Go


  It’s graduation season once again and this year there is a bit of a twist because my oldest son Dylan is one of those graduates. All I can think is “How has this happened? I’m too young to have a high school graduate? What the heck is going on here?”   Those of you…read more.

Hug Someone You Care About Today


  Some friends of ours recently lost their 15 year-old son and our entire community grieves with them with broken hearts. There are no words to express the sadness that this family is experiencing and everyone is struggling to process this tragic news.   The only thing I can think of that makes any sense…read more.

Who Supports You?


    Jim Rohn once said “You are the average of the 5 people you spend the most time with.” Meaning that your overall success in business and in life will be greatly impacted by only 5 people.   Think about that for just a minute and ask yourself who are the 5 people you…read more.

Phone a Friend


  A few days ago I was listening to a talk radio program that mentioned a service being offered in Japan that allows you to “rent a friend.” At first I thought it was a joke but as they continued to talk about it I found out that not only is this for real, but…read more.

Customer Service Rules Broken by United Airlines


  In a day where every service oriented company is touting they that are “Customer Centric” or “All About the Customer” the incident with United Airlines a few weeks ago proves that many organizations still have a long way to go when it come to providing good customer service let along an outstanding customer experience.…read more.