Oh the Places You’ll Go


  It’s graduation season once again and this year there is a bit of a twist because my oldest son Dylan is one of those graduates. All I can think is “How has this happened? I’m too young to have a high school graduate? What the heck is going on here?”   Those of you…read more.

Who Supports You?


    Jim Rohn once said “You are the average of the 5 people you spend the most time with.” Meaning that your overall success in business and in life will be greatly impacted by only 5 people.   Think about that for just a minute and ask yourself who are the 5 people you…read more.

Customer Service Rules Broken by United Airlines


  In a day where every service oriented company is touting they that are “Customer Centric” or “All About the Customer” the incident with United Airlines a few weeks ago proves that many organizations still have a long way to go when it come to providing good customer service let along an outstanding customer experience.…read more.

Be Where Your Feet Are


  This past week I was fortunate enough to conduct a sales training with an Ultra-High performing team. As I’ve mentioned many times before most of the Quarter Turns I’ve shared over the years are a direct result of these interactions with such talented and motivated people.   Though out the day we discussed the…read more.

Where Oh Where Have You Gone-Q1?


  My first coach used to state in no uncertain terms that if you wait until January to plan for the coming year, than you will not get started until April. My question this week is has this happened to you. If you haven’t noticed the first Quarter of 2017 is come to an end…read more.

The Millennials are Coming- Get Over It


  It seems lately that everywhere I go someone at the leadership level is complaining about a Millennial that is working for them or one that they have recently interviewed. The complaints are nothing new and sound like this:   -These kids don’t want to work! -They want to be the VP in 6 months!…read more.

Are You Putting in the Time?


  Recently I was able to take a long weekend in Florida- which is a must during the winter if you happen to live in my home state of Michigan. As I was relaxing and unplugging from the matrix in my chair on the beach I noticed a young man setting up some cones in…read more.

Are You Counting Cars or Counting Production


  There once was a CEO that used to gaze out the window and count all the cars that had actually left the office before he did. He then used this as a measuring stick for the overall amount of work these individuals were producing and their level of dedication to the organization. I will…read more.

Treat the Cause Not the Symptom


  Recently I was on a call and the tables were turned on me- Instead of doing the coaching, I was the one being coached. -Which by the way is always a valuable exercise if you ever want to improve your skills. When was the last time you switched roles with someone on your team…read more.

3 Simple Rules Learned in Pre-School


I’ve been doing some work with a non-profit here in my home state of Michigan and recently had a conversation with a pre-school director. She mentioned to me how at the beginning of the school year it’s extremely important to lay out the rules for the children but also the importance to keeping it simple…read more.