The One Thing Needed for Greatness


  I called my son up at college the other day to find out how things were going and of course at first I got the usual “uh ok I guess?” After I asked a few more questions he went into a rant about how frustrated he was that he hadn’t met any great friends…read more.

You Gotta Make Some Mistakes


    Recently my wife and I took our oldest son to his College orientation. I have to tell you the production put on by this University was absolutely spectacular and nothing like my college orientation almost 30 years ago.   After a brief welcome presentation for the families, our sons and daughters were whisked…read more.

Oh the Places You’ll Go


  It’s graduation season once again and this year there is a bit of a twist because my oldest son Dylan is one of those graduates. All I can think is “How has this happened? I’m too young to have a high school graduate? What the heck is going on here?”   Those of you…read more.

Who Supports You?


    Jim Rohn once said “You are the average of the 5 people you spend the most time with.” Meaning that your overall success in business and in life will be greatly impacted by only 5 people.   Think about that for just a minute and ask yourself who are the 5 people you…read more.

Customer Service Rules Broken by United Airlines


  In a day where every service oriented company is touting they that are “Customer Centric” or “All About the Customer” the incident with United Airlines a few weeks ago proves that many organizations still have a long way to go when it come to providing good customer service let along an outstanding customer experience.…read more.

Be Where Your Feet Are


  This past week I was fortunate enough to conduct a sales training with an Ultra-High performing team. As I’ve mentioned many times before most of the Quarter Turns I’ve shared over the years are a direct result of these interactions with such talented and motivated people.   Though out the day we discussed the…read more.

Where Oh Where Have You Gone-Q1?


  My first coach used to state in no uncertain terms that if you wait until January to plan for the coming year, than you will not get started until April. My question this week is has this happened to you. If you haven’t noticed the first Quarter of 2017 is come to an end…read more.

The Millennials are Coming- Get Over It


  It seems lately that everywhere I go someone at the leadership level is complaining about a Millennial that is working for them or one that they have recently interviewed. The complaints are nothing new and sound like this:   -These kids don’t want to work! -They want to be the VP in 6 months!…read more.

Are You Putting in the Time?


  Recently I was able to take a long weekend in Florida- which is a must during the winter if you happen to live in my home state of Michigan. As I was relaxing and unplugging from the matrix in my chair on the beach I noticed a young man setting up some cones in…read more.

Are You Counting Cars or Counting Production


  There once was a CEO that used to gaze out the window and count all the cars that had actually left the office before he did. He then used this as a measuring stick for the overall amount of work these individuals were producing and their level of dedication to the organization. I will…read more.