Summer is officially here and with it comes drastically altered schedules, parties, barbecues, events and hopefully a vacation. It’s easy to understand why we all have a much harder time being focused on our work, when there is just so much happening outside the workplace. To allow you to actually enjoy your summer without
Some friends of ours recently lost their 15 year-old son and our entire community grieves with them with broken hearts. There are no words to express the sadness that this family is experiencing and everyone is struggling to process this tragic news. The only thing I can think of that makes any sense
In a day where every service oriented company is touting they that are “Customer Centric” or “All About the Customer” the incident with United Airlines a few weeks ago proves that many organizations still have a long way to go when it come to providing good customer service let along an outstanding customer experience.
This past week I was fortunate enough to conduct a sales training with an Ultra-High performing team. As I’ve mentioned many times before most of the Quarter Turns I’ve shared over the years are a direct result of these interactions with such talented and motivated people. Though out the day we discussed the
On my morning run recently I passed another runner that seemed to be wearing a combat vest, which struck me as rather odd. Upon further observation I realized that this wasn’t one of our esteemed armed forces veterans but simply a guy running with a weight vest. Obviously I’ve seen them before but never