Hug Someone You Care About Today


  Some friends of ours recently lost their 15 year-old son and our entire community grieves with them with broken hearts. There are no words to express the sadness that this family is experiencing and everyone is struggling to process this tragic news.   The only thing I can think of that makes any sense…read more.

Who Supports You?


    Jim Rohn once said “You are the average of the 5 people you spend the most time with.” Meaning that your overall success in business and in life will be greatly impacted by only 5 people.   Think about that for just a minute and ask yourself who are the 5 people you…read more.

Phone a Friend


  A few days ago I was listening to a talk radio program that mentioned a service being offered in Japan that allows you to “rent a friend.” At first I thought it was a joke but as they continued to talk about it I found out that not only is this for real, but…read more.

Customer Service Rules Broken by United Airlines


  In a day where every service oriented company is touting they that are “Customer Centric” or “All About the Customer” the incident with United Airlines a few weeks ago proves that many organizations still have a long way to go when it come to providing good customer service let along an outstanding customer experience.…read more.

Be Where Your Feet Are


  This past week I was fortunate enough to conduct a sales training with an Ultra-High performing team. As I’ve mentioned many times before most of the Quarter Turns I’ve shared over the years are a direct result of these interactions with such talented and motivated people.   Though out the day we discussed the…read more.

Where Oh Where Have You Gone-Q1?


  My first coach used to state in no uncertain terms that if you wait until January to plan for the coming year, than you will not get started until April. My question this week is has this happened to you. If you haven’t noticed the first Quarter of 2017 is come to an end…read more.

The Millennials are Coming- Get Over It


  It seems lately that everywhere I go someone at the leadership level is complaining about a Millennial that is working for them or one that they have recently interviewed. The complaints are nothing new and sound like this:   -These kids don’t want to work! -They want to be the VP in 6 months!…read more.

Remove Your Weight Vest


  On my morning run recently I passed another runner that seemed to be wearing a combat vest, which struck me as rather odd. Upon further observation I realized that this wasn’t one of our esteemed armed forces veterans but simply a guy running with a weight vest. Obviously I’ve seen them before but never…read more.

Are You Putting in the Time?


  Recently I was able to take a long weekend in Florida- which is a must during the winter if you happen to live in my home state of Michigan. As I was relaxing and unplugging from the matrix in my chair on the beach I noticed a young man setting up some cones in…read more.

Are You Counting Cars or Counting Production


  There once was a CEO that used to gaze out the window and count all the cars that had actually left the office before he did. He then used this as a measuring stick for the overall amount of work these individuals were producing and their level of dedication to the organization. I will…read more.